RETURN POLICY

RETURN POLICY

Updated July 2023

Thank you for choosing our products. We strive to ensure your satisfaction with every purchase. However, if you are not completely happy with your order, we offer a store credit return policy. Please review the following information for details.

RETURNS
To be eligible for a return, please ensure that your item is postmarked within fifteen (15) days of the purchase date. The item must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS
To initiate a return, kindly contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely package the item in its original packaging and ship it to the address provided below:

 

Big World of Little Dude                Big World of Little Dude

Attn: Returns                                    Attn: Returns

RMA #                                               RMA #

56 Kenneth Street                           10 Fernwood Road

Longueville                                      Westport, CT 06880

Australia                                           United States of America

 

Please note that you are responsible for all return shipping charges. We recommend using a trackable shipping method for your return.

REFUNDS
Once we receive and inspect your return, we will process your refund. Please allow at least ten (10) days from the receipt of your item for the return to be processed. You will receive an email notification once your return has been successfully processed.

EXCEPTIONS
For defective or damaged products, please contact us using the details provided below to arrange a refund or exchange.

QUESTIONS
If you have any questions regarding our return policy, please reach out to us at:
[email protected]

We appreciate your support and wish you happy reading, playing, and learning!